Terms of use

These Terms of Use govern access to and use of the Sheep SMM website, the client panel and the API (together, the "Platform"). By creating an account, adding funds or placing an order, you confirm that you have read and agree to these Terms. If you do not agree with any provision, do not use the Platform.

These Terms may be updated at any time. The current version is always available on this page, with the date of the last update. Continued use of the Platform after a new version is published means you accept it.

1. Registration and account

1.1. The Platform is intended exclusively for people aged 18 or over with the legal capacity to enter into contracts.

1.2. You are responsible for the accuracy of the information you provide, for keeping your password, your API key and the sign-in methods linked to your account (such as Google and Telegram) secure, and for all activity carried out with them.

1.3. Each person may hold only one account. Creating multiple accounts to obtain bonuses, discounts or undue advantages is prohibited.

1.4. Registration may be subject to a waiting list or review. Sheep SMM may refuse or cancel registrations at its discretion to protect the security and quality of the service.

1.5. By accepting these Terms, you agree to receive messages about your account, orders and payments, as well as marketing messages, promotions and news, by email and through the other contact details provided at registration.

2. Services

2.1. Sheep SMM offers digital marketing services for social networks, such as followers, likes, views and comments, delivered through partner providers.

2.2. Prices, minimum and maximum quantities, delivery times and availability may change at any time. The price shown when the order is placed always applies.

2.3. Start times and average delivery times are estimates based on previous orders and do not constitute a guaranteed deadline.

2.4. Every order assumes that you own the profile or post provided, or that you act with the express consent of its owner.

2.5. Sheep SMM's role is that of an intermediary: the client's order is passed on, through automated integration (API), to partner providers, who carry out the delivery. Sheep SMM does not create, own or operate the accounts, profiles, bots, device farms or automation systems used in that delivery, and has no control over how those profiles behave.

2.6. Sheep SMM commits to delivering the quantity ordered. After delivery, numbers may fluctuate for reasons beyond our control, such as changes to social network algorithms or each user's decision to stop following or interacting, so their permanence is not guaranteed.

3. Independence and unsupported platforms

3.1. Sheep SMM operates fully independently and has no partnership, sponsorship, approval or any other connection with Instagram, Facebook, TikTok, YouTube, Kwai, Telegram or other social networks. The names and trademarks of these platforms belong to their respective owners and appear here only to identify the services.

3.2. Music and audio platforms are outside our catalog: we do not sell services for Spotify, Apple Music, Amazon Music, Deezer, Tidal, SoundCloud, Audiomack, Vevo, Sua Música and similar platforms.

4. Orders

4.1. The profile or post must be public and remain public, with the same username and link, until the order is completed.

4.2. Review the link and quantity before confirming: checking them is the client's responsibility. A wrong link, a private profile or a username changed after the order is sent may prevent delivery. If this happens, let support know right away. We will attempt to cancel with the provider, but once delivery is under way, neither the cancellation nor a refund can be guaranteed.

4.3. While an order for a link or profile is in progress, do not send another one to the same target; wait until the first is completed, canceled or expires. Parallel orders to the same target disrupt counting and delivery and may end up canceled, and Sheep SMM is not liable for losses caused by this practice.

4.4. For canceled or partially delivered orders, the undelivered amount is returned to your account balance.

5. Balance and refunds

5.1. Your balance is a prepaid credit to be used exclusively for services on the Platform. It does not earn interest and cannot be transferred to another account.

5.2. When a service cannot be delivered, the corresponding amount is returned to your balance. If you prefer, you may ask support for a refund of the amount of the failed service.

5.3. Outside this case, the balance is not refundable.

5.4. Once a refund is approved, the amount is returned within 30 days, preferably through the same method used for the payment. Cryptocurrency payments are returned in the same currency and network, to the address the client provides, minus network fees.

5.5. For security reasons, Sheep SMM may require proof of the requester's identity and of their ownership of the payment before issuing a refund. The request is paused until this proof is provided. Every request is reviewed and may be declined if there are signs of fraud or a breach of these Terms.

5.6. Chargebacks: the way to solve a payment issue is through our support, not by disputing the charge with your bank, card issuer or payment processor. An open dispute keeps the account suspended while the case is reviewed and, if it proves unjustified, the account may be closed and the client held responsible for the losses caused.

6. Bonuses, rewards and promotions

6.1. Deposit bonuses, rewards, level discounts, ranking prizes, giveaways, coupons and other promotional benefits are granted at the discretion of Sheep SMM, may only be used on the Platform, and cannot be withdrawn, transferred or refunded.

6.2. The rules, amounts and availability of these benefits may be changed or discontinued at any time, without affecting what has already been properly credited.

6.3. In case of abuse, such as multiple accounts, disputed payments or any form of fraud, Sheep SMM may cancel the benefits obtained and deduct improperly credited amounts from the balance.

6.4. The early access fee for the waiting list, when offered, pays for the immediate activation of the account and is not converted into balance. Once access has been granted, it is non-refundable.

7. API and resellers

7.1. Use of the API is subject to these Terms and to the technical limits of the Platform. Your API key is personal and non-transferable.

7.2. Anyone reselling the services to third parties is solely responsible for the relationship with their own customers, including support, billing and refunds.

8. Prohibited use

8.1. You may not use the Platform to: (a) promote content that is illegal, violent, discriminatory, sexual involving minors, or that infringes the rights of others; (b) harm, harass or impersonate anyone; (c) act on third-party profiles without authorization; (d) commit fraud or any unlawful activity; (e) exploit vulnerabilities, overload the Platform or attempt to access restricted areas.

8.2. Accounts that breach these Terms may be suspended or closed by Sheep SMM without prior notice, and any existing balance may be used to cover the losses, fees and costs caused by the breach.

9. Liability

9.1. Each social network sets and enforces its own rules. Blocks, suspensions, content removals or any other action taken by a social network against a profile are not the responsibility of Sheep SMM, and anyone placing an order declares that they are aware of this risk.

9.2. The Platform is provided on an "as available" basis. Interruptions may occur for maintenance, due to failures by providers or third parties, or for reasons of force majeure.

9.3. To the fullest extent permitted, the liability of Sheep SMM for any order is limited to the amount paid for it.

9.4. If your use of the Platform, contrary to these Terms or to the rights of third parties, results in claims, losses or expenses for Sheep SMM, including legal costs, you agree to reimburse them.

10. Privacy

10.1. We use your data only to create and maintain your account, process orders and payments, prevent fraud, provide support and send the messages described in these Terms. We do not sell your data.

10.2. We do not disclose your orders. The exception is when the client makes the case public on complaint websites or other public spaces: in that situation we may show whatever is needed to clarify it, such as the link, the service, the quantity and images of the profile from before and after delivery.

11. Intellectual property

11.1. The brand, name, design, texts and other materials of the Platform belong to Sheep SMM or to whoever authorized their use, and may not be reproduced without permission.

12. General provisions

12.1. If Sheep SMM does not enforce a rule of these Terms at a given time, this does not mean it has waived that rule.

12.2. A clause found to be invalid does not affect the validity of the others.

12.3. Any issue should first be brought to our support, which will seek an amicable solution.

13. Contact

13.1. Questions, requests and complaints should be sent through the support section of the panel or by email to [email protected].

Last updated: October 9, 2026.